IGA & Corporate Designs

Online Ordering Platform

FAQ’s Guide

How do I log in?

Go to > iga.corpdesigns.com.au  

What is my username and password?

Please see below.

Use the username and password applicable to the state your store is in.

Please enter it EXACTLY as it appears below (upper/lower case).

Once my order is placed, how long do I need to wait to receive it?

Corporate Designs endeavours to dispatch orders within 3-5 working days subject to stock availability (excluding weekends & public holidays). If it is an item that needs to be ordered in, please allow approximately 2-3 working weeks for dispatch.

Will I be charged freight?

Minimum order amount applies of $400 + GST ($440 inc. GST) for FREE shipping to metro areas and capital cities ONLY.

Standard freight charges will be applied to any orders below this amount AND for delivery addresses outside metro areas and capital cities regardless of order amount. 

No delivery to PO Boxes or private addresses.

How is my order invoiced?

If you have selected Metcash Customer Number as your payment method, this will be billed through Metcash Charge Through. You do not need to take any further action.

If you have selected Personal Purchase as your payment method, our Orders Team will enter and raise an invoice that will be emailed to you. Payment instructions will be provided in the email and on the invoice. Once the invoice is paid in full, your order will be processed. 

How do I organise an exchange?

Please email orders@corpdesigns.com.au if you require an exchange. Our Team will then email through an exchange/return form to complete. Once this form is completed, our Team will issue a Returns Authority if approved.

Please DO NOT send back any items unless a Returns Authority has been issued by Corporate Designs. Returns will not be accepted without a Returns Authority.

Who can I contact if I have an enquiry?

Please call our main office line 07 3900 3888 or email orders@corpdesigns.com.au. If you are enquiring about an order in progress, please ensure you provide the team with your order number on your web confirmation.

IGA Local Grocer & Corporate Designs

Online Ordering Platform

FAQ’s Guide

How do I log in?

Go to > iga.corpdesigns.com.au  

What is my username and password?

Please see below.

Use the username and password applicable to the state your store is in.

Please enter it EXACTLY as it appears below (upper/lower case).

Once my order is placed, how long do I need to wait to receive it?

Corporate Designs endeavours to dispatch orders within 3-5 working days subject to stock availability (excluding weekends & public holidays). If it is an item that needs to be ordered in, please allow approximately 2-3 working weeks for dispatch.

Will I be charged freight?

Minimum order amount applies of $400 + GST ($440 inc. GST) for FREE shipping to metro areas and capital cities ONLY.

Standard freight charges will be applied to any orders below this amount AND for delivery addresses outside metro areas and capital cities regardless of order amount. 

No delivery to PO Boxes or private addresses.

How is my order invoiced?

If you have selected Metcash Customer Number as your payment method, this will be billed through Metcash Charge Through. You do not need to take any further action.

If you have selected Personal Purchase as your payment method, our Orders Team will enter and raise an invoice that will be emailed to you. Payment instructions will be provided in the email and on the invoice. Once the invoice is paid in full, your order will be processed. 

How do I organise an exchange?

Please email orders@corpdesigns.com.au if you require an exchange. Our Team will then email through an exchange/return form to complete. Once this form is completed, our Team will issue a Returns Authority if approved.

Please DO NOT send back any items unless a Returns Authority has been issued by Corporate Designs. Returns will not be accepted without a Returns Authority.

Who can I contact if I have an enquiry?

Please call our main office line 07 3900 3888 or email orders@corpdesigns.com.au. If you are enquiring about an order in progress, please ensure you provide the team with your order number on your web confirmation.

IGA Liquor & Corporate Designs

Online Ordering Platform

FAQ’s Guide

How do I log in?

Go to > iga.corpdesigns.com.au  

What is my username and password?

Please see below.

Use the username and password applicable to the state your store is in.

Please enter it EXACTLY as it appears below (upper/lower case).

Once my order is placed, how long do I need to wait to receive it?

IGA Liquor branded items are NOT held in stock. Once an order is received, Corporate Designs will order the items in and then send for decoration. Please allow approximately 2-3 working weeks for dispatch.

Will I be charged freight?

Minimum order amount applies of $400 + GST ($440 inc. GST) for FREE shipping to metro areas and capital cities ONLY.

Standard freight charges will be applied to any orders below this amount AND for delivery addresses outside metro areas and capital cities regardless of order amount. 

No delivery to PO Boxes or private addresses.

How is my order invoiced?

If you have selected Metcash Customer Number as your payment method, this will be billed through Metcash Charge Through. You do not need to take any further action.

If you have selected Personal Purchase as your payment method, our Orders Team will enter and raise an invoice that will be emailed to you. Payment instructions will be provided in the email and on the invoice. Once the invoice is paid in full, your order will be processed. 

I have a question regarding my order – who do I contact?

Please ensure you check the size guide at the time of ordering as IGA Liquor branded items are not held in stock.

Please email orders@corpdesigns.com.au if you require more information.

Who can I contact if I have an enquiry?

Please call our main office line 07 3900 3888 or email orders@corpdesigns.com.au. If you are enquiring about an order in progress, please ensure you provide the team with your order number on your web confirmation.